Cookies Policy
1. What Are Cookies
Cookies are small text files that are placed on your computer, tablet, or mobile device when you visit a website. They are widely used to make websites work correctly, to improve efficiency, and to provide information to the website operator. Cookies do not contain executable code and cannot carry viruses or install malware on your device.
In addition to cookies, we may use similar tracking technologies such as web beacons (also called pixel tags), local storage objects, and session storage. This policy covers all such technologies collectively referred to as "cookies".
Our use of cookies is governed by our ISO/IEC 27701:2019 certified Privacy Information Management System (PIMS), which ensures that all personal data collected through tracking technologies is handled in accordance with the Swiss Federal Act on Data Protection (nFADP), the EU General Data Protection Regulation (GDPR), and our documented privacy governance framework.
2. How We Use Cookies
We use cookies for the following purposes:
- To ensure our websites and applications function correctly and securely
- To remember your login session and account preferences
- To protect against fraud and unauthorised access
- To understand how visitors use our websites so we can improve them
- To remember your cookie consent preferences
3. Categories of Cookies We Use
Strictly Necessary Cookies Always Active
These cookies are essential for our websites and applications to function. They enable core features such as page navigation, secure login, session management, and fraud prevention. Without these cookies, services you have requested cannot be provided. No consent is required for these cookies.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Maintains your authenticated session | Session |
| csrf_token | Protects against cross-site request forgery attacks | Session |
| cookie_consent | Stores your cookie consent preferences | 12 months |
| lang_pref | Remembers your language preference | 12 months |
Analytics Cookies
These cookies help us understand how visitors interact with our websites by collecting aggregated, anonymised information. We use this data to improve website performance, content, and user experience. These cookies are only set with your consent.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users for traffic analysis | 2 years |
| _ga_* | Google Analytics | Maintains session state for analytics | 2 years |
| _gid | Google Analytics | Distinguishes users within a 24-hour period | 24 hours |
Functional Cookies
These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these features may not function correctly.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| cf_clearance | Cloudflare | Security challenge verification to protect against bots and DDoS | 1 year |
| __cf_bm | Cloudflare | Bot management and traffic analysis | 30 minutes |
4. Third-Party Cookies
Some cookies on our websites are set by third-party services. These third parties have their own privacy policies and cookie practices, which are independent of ours. We encourage you to review the privacy policies of these providers:
| Provider | Service | Privacy Policy |
|---|---|---|
| Google LLC | Analytics (Google Analytics) | policies.google.com/privacy |
| Cloudflare, Inc. | Security and performance (Turnstile, CDN) | cloudflare.com/privacypolicy |
We do not permit third-party advertising networks to set cookies on our websites.
5. Managing Your Cookie Preferences
5.1 Cookie Consent Banner
When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.
5.2 Browser Settings
You can also control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling strictly necessary cookies may prevent our services from functioning correctly.
Instructions for managing cookies in common browsers:
- Google Chrome: Settings > Privacy and security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy and Security > Cookies and Site Data
- Apple Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
5.3 Opt-Out of Analytics
To opt out of Google Analytics tracking across all websites, you may install the Google Analytics Opt-out Browser Add-on.
6. Changes to This Policy
We may update this Cookies Policy from time to time to reflect changes in our use of cookies, applicable law, or best practice. We will post the updated policy on this page with a revised "Last Updated" date. For material changes, we will provide additional notice through our website or by email where appropriate.
7. Contact Us
Questions About Cookies
If you have any questions about our use of cookies or this policy, please contact us:
Contact form: www.cytalk.com/contact-us
Postal address:
CY.TALK SWITZERLAND S.A.
Privacy Officer
7, Place du Rondeau
1227 Carouge, Geneva, Switzerland